Professional Certificate in Tech-Assisted Customer Service

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The Professional Certificate in Tech-Assisted Customer Service is a crucial course designed to empower learners with the latest technological skills to excel in customer service roles. This program addresses the increasing industry demand for customer service professionals who can effectively use technology to improve customer experiences.

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Through this course, learners will gain expertise in various tech-assisted customer service tools, including AI-powered chatbots, CRM systems, and helpdesk software. They will also learn how to leverage data analytics to make informed decisions, enhance customer satisfaction, and drive business growth. By earning this certificate, learners will demonstrate to employers their commitment to staying current with industry trends and their ability to provide exceptional tech-assisted customer service. This certification will equip learners with the essential skills needed for career advancement and success in today's digital age.

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โ€ข Tech-Assisted Customer Service Fundamentals
โ€ข Understanding Customer Relationship Management (CRM) Systems
โ€ข Effective Use of Chatbots and Virtual Assistants in Customer Service
โ€ข Social Media Customer Care and Engagement
โ€ข Email and Ticketing System Management
โ€ข Telephony Systems and IVR Solutions
โ€ข Video Chat and Screen Sharing for Customer Support
โ€ข Data Analytics in Tech-Assisted Customer Service
โ€ข Continuous Improvement and Innovation in Tech-Enabled Support

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ๆœฌ่ฏพ็จ‹ไธบ่Œไธšๅ‘ๅฑ•ๆไพ›ๅฎž็”จ็š„็Ÿฅ่ฏ†ๅ’ŒๆŠ€่ƒฝใ€‚ๅฎƒๆ˜ฏ๏ผš

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ๆˆๅŠŸๅฎŒๆˆ่ฏพ็จ‹ๅŽ๏ผŒๆ‚จๅฐ†่Žทๅพ—็ป“ไธš่ฏไนฆใ€‚

ไธบไป€ไนˆไบบไปฌ้€‰ๆ‹ฉๆˆ‘ไปฌไฝœไธบ่Œไธšๅ‘ๅฑ•

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้€š่ฟ‡ๅ‘็ฅจไป˜ๆฌพ

่Žทๅพ—่Œไธš่ฏไนฆ

็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
PROFESSIONAL CERTIFICATE IN TECH-ASSISTED CUSTOMER SERVICE
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London College of Foreign Trade (LCFT)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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