Professional Certificate in Tech-Assisted Customer Service

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The Professional Certificate in Tech-Assisted Customer Service is a crucial course designed to empower learners with the latest technological skills to excel in customer service roles. This program addresses the increasing industry demand for customer service professionals who can effectively use technology to improve customer experiences.

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AboutThisCourse

Through this course, learners will gain expertise in various tech-assisted customer service tools, including AI-powered chatbots, CRM systems, and helpdesk software. They will also learn how to leverage data analytics to make informed decisions, enhance customer satisfaction, and drive business growth. By earning this certificate, learners will demonstrate to employers their commitment to staying current with industry trends and their ability to provide exceptional tech-assisted customer service. This certification will equip learners with the essential skills needed for career advancement and success in today's digital age.

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CourseDetails

• Tech-Assisted Customer Service Fundamentals
• Understanding Customer Relationship Management (CRM) Systems
• Effective Use of Chatbots and Virtual Assistants in Customer Service
• Social Media Customer Care and Engagement
• Email and Ticketing System Management
• Telephony Systems and IVR Solutions
• Video Chat and Screen Sharing for Customer Support
• Data Analytics in Tech-Assisted Customer Service
• Continuous Improvement and Innovation in Tech-Enabled Support

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN TECH-ASSISTED CUSTOMER SERVICE
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London College of Foreign Trade (LCFT)
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05 May 2025
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