Professional Certificate in Tech-Assisted Customer Service
-- viewing nowThe Professional Certificate in Tech-Assisted Customer Service is a crucial course designed to empower learners with the latest technological skills to excel in customer service roles. This program addresses the increasing industry demand for customer service professionals who can effectively use technology to improve customer experiences.
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Course Details
• Tech-Assisted Customer Service Fundamentals
• Understanding Customer Relationship Management (CRM) Systems
• Effective Use of Chatbots and Virtual Assistants in Customer Service
• Social Media Customer Care and Engagement
• Email and Ticketing System Management
• Telephony Systems and IVR Solutions
• Video Chat and Screen Sharing for Customer Support
• Data Analytics in Tech-Assisted Customer Service
• Continuous Improvement and Innovation in Tech-Enabled Support
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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