Professional Certificate in Tech-Assisted Customer Service
-- ViewingNowThe Professional Certificate in Tech-Assisted Customer Service is a crucial course designed to empower learners with the latest technological skills to excel in customer service roles. This program addresses the increasing industry demand for customer service professionals who can effectively use technology to improve customer experiences.
6,145+
Students enrolled
GBP £ 140
GBP £ 202
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โข Tech-Assisted Customer Service Fundamentals
โข Understanding Customer Relationship Management (CRM) Systems
โข Effective Use of Chatbots and Virtual Assistants in Customer Service
โข Social Media Customer Care and Engagement
โข Email and Ticketing System Management
โข Telephony Systems and IVR Solutions
โข Video Chat and Screen Sharing for Customer Support
โข Data Analytics in Tech-Assisted Customer Service
โข Continuous Improvement and Innovation in Tech-Enabled Support
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