Global Certificate in Phone Support Communication

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The Global Certificate in Phone Support Communication is a comprehensive course designed to enhance your telephone communication skills, a critical aspect of many professions. This certification holds high industry relevance with increasing demand for effective phone-based interactions in today's globalized world.

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AboutThisCourse

The course equips learners with essential skills such as clear communication, active listening, and conflict resolution. It also covers technical areas like call management and remote troubleshooting. By the end of the course, you will have honed your ability to handle challenging customer interactions, leading to improved customer satisfaction and service efficiency. This certification aids career advancement by validating your proficiency in phone support, making you stand out in the job market. Whether you're starting your career or seeking to upskill, this course offers valuable insights and practical techniques to master the art of phone support communication.

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CourseDetails

• Effective Listening Skills: Understanding the customer's needs and requirements through active listening.
• Clear Communication: Articulating thoughts and ideas in a clear, concise and respectful manner.
• Problem-Solving Skills: Identifying and resolving customer issues effectively and efficiently.
• Product Knowledge: Gaining in-depth knowledge of the product or service being supported.
• Telephone Etiquette: Adhering to professional telephone communication practices.
• Handling Difficult Customers: Managing and de-escalating tense situations with difficult customers.
• Empathy and Patience: Demonstrating compassion and understanding towards the customer's situation.
• Time Management: Balancing multiple customer calls and requests in a timely manner.
• Callbacks and Follow-ups: Managing customer expectations and ensuring resolution through callbacks and follow-ups.
• Conflict Resolution: Navigating and resolving conflicts in a professional and respectful manner.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN PHONE SUPPORT COMMUNICATION
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London College of Foreign Trade (LCFT)
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05 May 2025
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