Global Certificate in Phone Support Communication
-- viewing nowThe Global Certificate in Phone Support Communication is a comprehensive course designed to enhance your telephone communication skills, a critical aspect of many professions. This certification holds high industry relevance with increasing demand for effective phone-based interactions in today's globalized world.
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Course Details
• Effective Listening Skills: Understanding the customer's needs and requirements through active listening.
• Clear Communication: Articulating thoughts and ideas in a clear, concise and respectful manner.
• Problem-Solving Skills: Identifying and resolving customer issues effectively and efficiently.
• Product Knowledge: Gaining in-depth knowledge of the product or service being supported.
• Telephone Etiquette: Adhering to professional telephone communication practices.
• Handling Difficult Customers: Managing and de-escalating tense situations with difficult customers.
• Empathy and Patience: Demonstrating compassion and understanding towards the customer's situation.
• Time Management: Balancing multiple customer calls and requests in a timely manner.
• Callbacks and Follow-ups: Managing customer expectations and ensuring resolution through callbacks and follow-ups.
• Conflict Resolution: Navigating and resolving conflicts in a professional and respectful manner.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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