Global Certificate in Phone Support Communication
-- ViewingNowThe Global Certificate in Phone Support Communication is a comprehensive course designed to enhance your telephone communication skills, a critical aspect of many professions. This certification holds high industry relevance with increasing demand for effective phone-based interactions in today's globalized world.
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โข Effective Listening Skills: Understanding the customer's needs and requirements through active listening.
โข Clear Communication: Articulating thoughts and ideas in a clear, concise and respectful manner.
โข Problem-Solving Skills: Identifying and resolving customer issues effectively and efficiently.
โข Product Knowledge: Gaining in-depth knowledge of the product or service being supported.
โข Telephone Etiquette: Adhering to professional telephone communication practices.
โข Handling Difficult Customers: Managing and de-escalating tense situations with difficult customers.
โข Empathy and Patience: Demonstrating compassion and understanding towards the customer's situation.
โข Time Management: Balancing multiple customer calls and requests in a timely manner.
โข Callbacks and Follow-ups: Managing customer expectations and ensuring resolution through callbacks and follow-ups.
โข Conflict Resolution: Navigating and resolving conflicts in a professional and respectful manner.
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