Executive Development Programme in Negotiation for Customer Success Managers: Client Agreements
-- ViewingNowThe Executive Development Programme in Negotiation for Customer Success Managers: Client Agreements is a certificate course designed to empower professionals in the rapidly evolving field of customer success. This programme highlights the importance of negotiation skills in fostering long-term client relationships and drives home the value of effectively managing client agreements.
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⢠Understanding Negotiation for Customer Success Managers: This unit will cover the basics of negotiation and its importance in customer success management. It will also introduce the concept of Client Agreements. ⢠Preparing for Successful Negotiations: This unit will focus on the necessary preparations for successful negotiations, including research, setting goals, and identifying key stakeholders. ⢠Effective Communication in Negotiations: This unit will explore effective communication techniques, including active listening, clear and concise language, and nonverbal communication. ⢠Power Dynamics in Negotiations: This unit will examine power dynamics in negotiations, including how to identify and manage them to achieve a successful outcome. ⢠Negotiating Client Agreements: This unit will delve into the specifics of negotiating client agreements, including contract terms, pricing, and service level agreements. ⢠Overcoming Objections and Closing the Deal: This unit will teach strategies for overcoming objections and closing the deal, including concession strategies, alternative solutions, and closing techniques. ⢠Negotiating in a Virtual Environment: This unit will cover the unique challenges and opportunities of negotiating in a virtual environment, including effective use of technology and managing virtual teams. ⢠Building Long-Term Relationships: This unit will explore the importance of building long-term relationships in customer success management, including strategies for maintaining relationships and addressing potential issues. ⢠Ethical Negotiations: This unit will cover the ethical considerations of negotiation, including transparency, fairness, and avoiding conflicts of interest.
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