Executive Development Programme in Negotiation for Customer Success Managers: Client Agreements
-- viendo ahoraThe Executive Development Programme in Negotiation for Customer Success Managers: Client Agreements is a certificate course designed to empower professionals in the rapidly evolving field of customer success. This programme highlights the importance of negotiation skills in fostering long-term client relationships and drives home the value of effectively managing client agreements.
5.899+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
Acerca de este curso
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
Sin período de espera
Detalles del Curso
• Understanding Negotiation for Customer Success Managers: This unit will cover the basics of negotiation and its importance in customer success management. It will also introduce the concept of Client Agreements. • Preparing for Successful Negotiations: This unit will focus on the necessary preparations for successful negotiations, including research, setting goals, and identifying key stakeholders. • Effective Communication in Negotiations: This unit will explore effective communication techniques, including active listening, clear and concise language, and nonverbal communication. • Power Dynamics in Negotiations: This unit will examine power dynamics in negotiations, including how to identify and manage them to achieve a successful outcome. • Negotiating Client Agreements: This unit will delve into the specifics of negotiating client agreements, including contract terms, pricing, and service level agreements. • Overcoming Objections and Closing the Deal: This unit will teach strategies for overcoming objections and closing the deal, including concession strategies, alternative solutions, and closing techniques. • Negotiating in a Virtual Environment: This unit will cover the unique challenges and opportunities of negotiating in a virtual environment, including effective use of technology and managing virtual teams. • Building Long-Term Relationships: This unit will explore the importance of building long-term relationships in customer success management, including strategies for maintaining relationships and addressing potential issues. • Ethical Negotiations: This unit will cover the ethical considerations of negotiation, including transparency, fairness, and avoiding conflicts of interest.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
Por qué la gente nos elige para su carrera
Cargando reseñas...
Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
Obtener un certificado de carrera
