Executive Development Programme in Negotiation for Customer Success Managers: Client Agreements
-- viewing nowThe Executive Development Programme in Negotiation for Customer Success Managers: Client Agreements is a certificate course designed to empower professionals in the rapidly evolving field of customer success. This programme highlights the importance of negotiation skills in fostering long-term client relationships and drives home the value of effectively managing client agreements.
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Course Details
• Understanding Negotiation for Customer Success Managers: This unit will cover the basics of negotiation and its importance in customer success management. It will also introduce the concept of Client Agreements. • Preparing for Successful Negotiations: This unit will focus on the necessary preparations for successful negotiations, including research, setting goals, and identifying key stakeholders. • Effective Communication in Negotiations: This unit will explore effective communication techniques, including active listening, clear and concise language, and nonverbal communication. • Power Dynamics in Negotiations: This unit will examine power dynamics in negotiations, including how to identify and manage them to achieve a successful outcome. • Negotiating Client Agreements: This unit will delve into the specifics of negotiating client agreements, including contract terms, pricing, and service level agreements. • Overcoming Objections and Closing the Deal: This unit will teach strategies for overcoming objections and closing the deal, including concession strategies, alternative solutions, and closing techniques. • Negotiating in a Virtual Environment: This unit will cover the unique challenges and opportunities of negotiating in a virtual environment, including effective use of technology and managing virtual teams. • Building Long-Term Relationships: This unit will explore the importance of building long-term relationships in customer success management, including strategies for maintaining relationships and addressing potential issues. • Ethical Negotiations: This unit will cover the ethical considerations of negotiation, including transparency, fairness, and avoiding conflicts of interest.
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Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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