Masterclass Certificate in IT Support Service Desk Customer Satisfaction

Name: Masterclass Certificate in IT Support Service Desk Customer Satisfaction
Availability: InStock

-- ViewingNow

The Masterclass Certificate in IT Support Service Desk Customer Satisfaction course is a comprehensive program designed to equip learners with essential skills for career advancement in IT support. This course emphasizes the importance of customer satisfaction, a critical aspect of the service desk function in the IT industry.

4,5

Based on 5.085 reviews

2.297+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

AboutThisCourse

In today's digital age, there is an increasing demand for IT professionals who can provide exceptional customer service. This course helps learners understand the key principles of customer satisfaction, how to manage customer expectations, and how to handle customer complaints effectively. Upon completion, learners will be able to implement customer satisfaction improvement plans, use metrics to measure success, and apply best practices in IT support service delivery. This course is not only beneficial for those currently working in IT support but also for anyone looking to enter this growing field. By earning this certificate, learners demonstrate a commitment to professional development, improving customer satisfaction, and driving business success – all highly valued skills in the IT industry.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

NoWaitingPeriod

CourseDetails

• IT Support Service Desk Fundamentals
• Customer Service Skills for IT Support
• ITIL Framework & Incident Management
• Problem Management in IT Support
• Measuring Customer Satisfaction in IT Support
• Communication & Collaboration Tools for IT Support
• IT Support Service Desk Best Practices
• Managing Customer Expectations in IT Support
• Continual Service Improvement in IT Support

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

CourseStatus

CourseProvidesPractical

NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

ReceiveCertificateCompletion

WhyPeopleChooseUs

LoadingReviews

FrequentlyAskedQuestions

WhatMakesCourseUnique

▼

HowLongCompleteCourse

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

WhenCanIStartCourse

▼

WhatIsCourseFormat

▼

CourseFee

MostPopular

FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
EarlyCertificateDelivery
OpenEnrollmentStartAnytime

Start Now

StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
OpenEnrollmentStartAnytime

Start Now

WhatsIncludedBothPlans

FullCourseAccess
DigitalCertificate
CourseMaterials

AllInclusivePricing

GetCourseInformation

PayAsCompany

RequestInvoiceCompany

PayByInvoice

EarnCareerCertificate

MASTERCLASS CERTIFICATE IN IT SUPPORT SERVICE DESK CUSTOMER SATISFACTION

IsAwardedTo

LearnerName

WhoHasCompletedProgramme

London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

BlockchainId s-1-a-2-m-3-p-4-l-5-e

AddCredentialToProfile