Masterclass Certificate in IT Support Service Desk Customer Satisfaction
-- ViewingNowThe Masterclass Certificate in IT Support Service Desk Customer Satisfaction course is a comprehensive program designed to equip learners with essential skills for career advancement in IT support. This course emphasizes the importance of customer satisfaction, a critical aspect of the service desk function in the IT industry.
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ใณใผใน่ฉณ็ดฐ
โข IT Support Service Desk Fundamentals
โข Customer Service Skills for IT Support
โข ITIL Framework & Incident Management
โข Problem Management in IT Support
โข Measuring Customer Satisfaction in IT Support
โข Communication & Collaboration Tools for IT Support
โข IT Support Service Desk Best Practices
โข Managing Customer Expectations in IT Support
โข Continual Service Improvement in IT Support
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