Masterclass Certificate in IT Support Service Desk Customer Satisfaction

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The Masterclass Certificate in IT Support Service Desk Customer Satisfaction course is a comprehensive program designed to equip learners with essential skills for career advancement in IT support. This course emphasizes the importance of customer satisfaction, a critical aspect of the service desk function in the IT industry.

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About this course

In today's digital age, there is an increasing demand for IT professionals who can provide exceptional customer service. This course helps learners understand the key principles of customer satisfaction, how to manage customer expectations, and how to handle customer complaints effectively. Upon completion, learners will be able to implement customer satisfaction improvement plans, use metrics to measure success, and apply best practices in IT support service delivery. This course is not only beneficial for those currently working in IT support but also for anyone looking to enter this growing field. By earning this certificate, learners demonstrate a commitment to professional development, improving customer satisfaction, and driving business success – all highly valued skills in the IT industry.

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Course Details

• IT Support Service Desk Fundamentals  
• Customer Service Skills for IT Support  
• ITIL Framework & Incident Management  
• Problem Management in IT Support  
• Measuring Customer Satisfaction in IT Support  
• Communication & Collaboration Tools for IT Support  
• IT Support Service Desk Best Practices  
• Managing Customer Expectations in IT Support  
• Continual Service Improvement in IT Support  

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
MASTERCLASS CERTIFICATE IN IT SUPPORT SERVICE DESK CUSTOMER SATISFACTION
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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