Executive Development Programme in IT Service Desk Support: Customer Satisfaction

Name: Executive Development Programme in IT Service Desk Support: Customer Satisfaction
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The Executive Development Programme in IT Service Desk Support: Customer Satisfaction is a certificate course designed to enhance professionals' skills in IT service desk support. This program emphasizes the importance of customer satisfaction, a critical aspect of the IT industry, where providing excellent service is crucial.

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AboutThisCourse

With the increasing demand for skilled IT service desk professionals, this course equips learners with essential skills to advance their careers. It covers vital topics such as incident management, problem-solving, communication skills, and customer service strategies. By completing this program, learners will be able to handle customer queries efficiently, manage service desk operations, and improve customer satisfaction, leading to better career prospects and job performance. In summary, this course is an excellent opportunity for IT professionals seeking to enhance their skills, increase their industry demand, and advance their careers in IT service desk support.

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CourseDetails

• IT Service Desk Support Fundamentals
• Understanding Customer Satisfaction Metrics
• Effective Communication Skills for IT Service Desk
• Incident Management & Resolution Techniques
• Problem Solving in IT Service Desk Support
• Customer Service Best Practices in IT Service Desk
• Using IT Service Management (ITSM) Tools & Software
• Continuous Improvement in IT Service Desk Support
• ITIL Foundation: Service Desk & Incident Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN IT SERVICE DESK SUPPORT: CUSTOMER SATISFACTION

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London College of Foreign Trade (LCFT)

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05 May 2025

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