Executive Development Programme in IT Service Desk Support: Customer Satisfaction
-- viewing nowThe Executive Development Programme in IT Service Desk Support: Customer Satisfaction is a certificate course designed to enhance professionals' skills in IT service desk support. This program emphasizes the importance of customer satisfaction, a critical aspect of the IT industry, where providing excellent service is crucial.
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Course Details
• IT Service Desk Support Fundamentals
• Understanding Customer Satisfaction Metrics
• Effective Communication Skills for IT Service Desk
• Incident Management & Resolution Techniques
• Problem Solving in IT Service Desk Support
• Customer Service Best Practices in IT Service Desk
• Using IT Service Management (ITSM) Tools & Software
• Continuous Improvement in IT Service Desk Support
• ITIL Foundation: Service Desk & Incident Management
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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