Executive Development Programme in IT Service Desk Support: Customer Satisfaction
-- ViewingNowThe Executive Development Programme in IT Service Desk Support: Customer Satisfaction is a certificate course designed to enhance professionals' skills in IT service desk support. This program emphasizes the importance of customer satisfaction, a critical aspect of the IT industry, where providing excellent service is crucial.
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ใณใผใน่ฉณ็ดฐ
โข IT Service Desk Support Fundamentals
โข Understanding Customer Satisfaction Metrics
โข Effective Communication Skills for IT Service Desk
โข Incident Management & Resolution Techniques
โข Problem Solving in IT Service Desk Support
โข Customer Service Best Practices in IT Service Desk
โข Using IT Service Management (ITSM) Tools & Software
โข Continuous Improvement in IT Service Desk Support
โข ITIL Foundation: Service Desk & Incident Management
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