Executive Development Programme in Upselling Customer Engagement

Name: Executive Development Programme in Upselling Customer Engagement
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The Executive Development Programme in Upselling Customer Engagement is a certificate course designed to empower professionals with the skills to drive customer engagement and increase sales. This program emphasizes the importance of building strong relationships with customers, understanding their needs, and offering tailored solutions to enhance their experience.

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AboutThisCourse

With the growing demand for personalized customer engagement in various industries, this course is essential for career advancement. The course equips learners with essential skills such as effective communication, negotiation, and upselling techniques. It also covers data-driven decision making and the use of technology to drive customer engagement. By completing this program, learners will be able to demonstrate their ability to increase customer loyalty, drive revenue growth, and lead teams in a competitive business environment. Stand out in your career with this industry-recognized certification and become a leader in customer engagement.

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CourseDetails

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Understanding Upselling: This unit will cover the basics of upselling and its importance in customer engagement. It will help participants understand how upselling can benefit their organization and customers.
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Customer Psychology: This unit will delve into the psychology of customers and how they make purchasing decisions. Participants will learn how to use this knowledge to effectively upsell.
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Product Knowledge: To effectively upsell, participants need to have a deep understanding of their products and services. This unit will cover product positioning, differentiation, and benefits.
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Communication Skills: Effective communication is key to successful upselling. This unit will cover active listening, persuasive speaking, and handling objections.
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Customer Relationship Management: This unit will cover strategies for managing and strengthening customer relationships. Participants will learn how to use upselling as a tool for building customer loyalty.
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Data Analysis: This unit will cover the use of data in upselling. Participants will learn how to analyze customer data to identify opportunities for upselling.
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Sales Process: This unit will cover the steps involved in the upselling process. Participants will learn how to identify potential upsell opportunities, present offers, and close deals.
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Measuring Success: This unit will cover the metrics used to measure the success of upselling efforts. Participants will learn how to track their progress and adjust their strategies as needed.
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Ethics in Upselling: This unit will cover the ethical considerations of upselling. Participants will learn how to upsell responsibly and maintain the trust of their customers.

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Google Charts 3D Pie Chart: Upselling Customer Engagement - Executive Development Programme

The above code displays a 3D pie chart featuring the roles related to the Executive Development Programme in Upselling Customer Engagement. The data presented includes the percentage of each role in the job market, providing a clear representation of job market trends in the UK. The chart is fully responsive, adapting to all screen sizes, making it easy to view on devices of any size. In this dynamic field, Sales Managers take the lead with 30% of the market share, followed by Business Development Managers at 25%. Customer Success Managers hold 20% of the market, while Marketing Managers come in at 15%. Sales Coordinators make up the remaining 10%. With fierce competition and ever-evolving technology, understanding these trends is crucial for professionals looking to grow in Upselling Customer Engagement. To load the Google Charts library correctly, the script tag is included. The JavaScript code defines the chart data, options, and rendering logic, setting the is3D option to true for a 3D effect. The chart data is created using the google.visualization.arrayToDataTable method, and the chart is rendered in the 'chart_div' div element.

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BasicUnderstandingSubject
ProficiencyEnglish
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN UPSELLING CUSTOMER ENGAGEMENT

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London College of Foreign Trade (LCFT)

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05 May 2025

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