Executive Development Programme in Emotional Intelligence for Support Staff
-- ViewingNowThe Executive Development Programme in Emotional Intelligence for Support Staff is a certificate course designed to enhance the emotional intelligence skills of support staff, enabling them to excel in their roles and advance their careers. This program focuses on developing essential skills such as self-awareness, self-regulation, motivation, empathy, and social skills, which are critical in today's dynamic work environment.
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⢠Understanding Emotional Intelligence (EI)
⢠Importance of EI in Support Staff
⢠Components of Emotional Intelligence: Self-Awareness, Self-Regulation, Motivation, Empathy, Social Skills
⢠Developing Self-Awareness: Identifying & Managing Emotions
⢠Self-Regulation Strategies for Support Staff
⢠Building Motivation in the Workplace
⢠Practicing Empathy to Improve Interactions
⢠Enhancing Social Skills: Effective Communication & Conflict Resolution
⢠Case Studies: Real-life Scenarios of EI in Action
⢠Action Plan: Implementing EI Skills in Daily Work Life
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