Executive Development Programme in Emotional Intelligence for Support Staff
-- ViewingNowThe Executive Development Programme in Emotional Intelligence for Support Staff is a certificate course designed to enhance the emotional intelligence skills of support staff, enabling them to excel in their roles and advance their careers. This program focuses on developing essential skills such as self-awareness, self-regulation, motivation, empathy, and social skills, which are critical in today's dynamic work environment.
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โข Understanding Emotional Intelligence (EI)
โข Importance of EI in Support Staff
โข Components of Emotional Intelligence: Self-Awareness, Self-Regulation, Motivation, Empathy, Social Skills
โข Developing Self-Awareness: Identifying & Managing Emotions
โข Self-Regulation Strategies for Support Staff
โข Building Motivation in the Workplace
โข Practicing Empathy to Improve Interactions
โข Enhancing Social Skills: Effective Communication & Conflict Resolution
โข Case Studies: Real-life Scenarios of EI in Action
โข Action Plan: Implementing EI Skills in Daily Work Life
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