Professional Certificate in Telephone Etiquette for Support
-- ViewingNowThe Professional Certificate in Telephone Etiquette for Support is a comprehensive course designed to enhance learners' telephone communication skills. In an era where remote work is increasingly popular, mastering telephone etiquette is crucial for building strong professional relationships.
8,000+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Professional Introduction: Understanding the importance of a positive and professional introduction when answering phone calls. โข Active Listening: Techniques for effective active listening and asking clarifying questions. โข Clear Communication: Strategies for clear and concise communication, including proper pronunciation, enunciation, and pacing. โข Handling Difficult Callers: Techniques for handling difficult or angry callers, including de-escalation strategies. โข Call Management: Best practices for managing multiple calls, including putting callers on hold and transferring calls. โข Confidentiality: Understanding the importance of confidentiality and how to maintain it during phone calls. โข Product/Service Knowledge: Building and maintaining a strong understanding of the supported products or services to better assist callers. โข Note-taking: Developing effective note-taking skills to ensure important information is accurately recorded and communicated. โข Follow-up: Best practices for following up with callers, including setting expectations and following through on commitments.
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