Professional Certificate in Telephone Etiquette for Support

Name: Professional Certificate in Telephone Etiquette for Support
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The Professional Certificate in Telephone Etiquette for Support is a comprehensive course designed to enhance learners' telephone communication skills. In an era where remote work is increasingly popular, mastering telephone etiquette is crucial for building strong professional relationships.

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About this course

This course is in high demand across various industries, as it equips learners with essential skills such as effective message delivery, active listening, and conflict resolution over the phone. By the end of this course, learners will have developed a confident and polite telephone manner, ensuring they make a positive impression in any professional setting. These skills are not only important for support roles but are also highly transferable to other job functions and industries, making this course an excellent investment in one's career advancement.

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Course Details

• Professional Introduction: Understanding the importance of a positive and professional introduction when answering phone calls. • Active Listening: Techniques for effective active listening and asking clarifying questions. • Clear Communication: Strategies for clear and concise communication, including proper pronunciation, enunciation, and pacing. • Handling Difficult Callers: Techniques for handling difficult or angry callers, including de-escalation strategies. • Call Management: Best practices for managing multiple calls, including putting callers on hold and transferring calls. • Confidentiality: Understanding the importance of confidentiality and how to maintain it during phone calls. • Product/Service Knowledge: Building and maintaining a strong understanding of the supported products or services to better assist callers. • Note-taking: Developing effective note-taking skills to ensure important information is accurately recorded and communicated. • Follow-up: Best practices for following up with callers, including setting expectations and following through on commitments.

Career Path

The Professional Certificate in Telephone Etiquette for Support is a valuable credential for those looking to excel in customer support roles. This certification program focuses on enhancing telephone communication skills and developing a deeper understanding of customer needs. As the demand for skilled customer support professionals grows in the UK, acquiring this certification could lead to exciting career opportunities and competitive salary ranges. In the UK job market, Customer Support Specialists hold the largest percentage of job openings at 65%. With the right training and certification, such as the Professional Certificate in Telephone Etiquette for Support, aspiring candidates can secure these roles and make a significant impact in their organizations. Senior Customer Support Managers represent 20% of job openings, demonstrating the need for experienced professionals capable of leading customer support teams. By obtaining the Professional Certificate in Telephone Etiquette for Support, mid-level professionals can further hone their skills and move up the career ladder. Customer Service Representatives (10%) and Technical Support Engineers (5%) also benefit from this certification. Improving telephone etiquette skills can lead to increased customer satisfaction and better job performance, making the Professional Certificate in Telephone Etiquette for Support a valuable investment for professionals in these roles.

Entry Requirements

Basic understanding of the subject matter
Proficiency in English language
Computer and internet access
Basic computer skills
Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

Not accredited by a recognized body
Not regulated by an authorized institution
Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

PROFESSIONAL CERTIFICATE IN TELEPHONE ETIQUETTE FOR SUPPORT

is awarded to

Learner Name

who has completed a programme at

London College of Foreign Trade (LCFT)

Awarded on

05 May 2025

Blockchain Id: s-1-a-2-m-3-p-4-l-5-e

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.