Professional Certificate in Service Desk Communication Mastery
-- ViewingNowThe Professional Certificate in Service Desk Communication Mastery is a comprehensive course designed to enhance communication skills in a service desk environment. This certification is crucial in today's industry, where effective communication is key to customer satisfaction and business success.
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GBP £ 140
GBP £ 202
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โข Service Desk Communication Fundamentals โข Active Listening Skills โข Effective Questioning Techniques
โข Empathy and Emotional Intelligence in Service Desk Communication โข Handling Difficult Situations
โข Service Desk Communication Channels and Tools โข Writing Clear and Concise Service Desk Messages
โข Service Desk Communication Best Practices โข Service Desk Communication Metrics and KPIs
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