Professional Certificate in Service Desk Communication Mastery

Name: Professional Certificate in Service Desk Communication Mastery
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The Professional Certificate in Service Desk Communication Mastery is a comprehensive course designed to enhance communication skills in a service desk environment. This certification is crucial in today's industry, where effective communication is key to customer satisfaction and business success.

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AboutThisCourse

The course is demandingly crafted to equip learners with essential skills such as active listening, problem-solving, and conflict resolution. It also emphasizes the importance of clear and concise communication, ensuring that service desk professionals can effectively manage customer queries and issues. By the end of this course, learners will have mastered the art of handling difficult situations, managing customer expectations, and building strong relationships with customers. This will not only enhance their career prospects but also significantly contribute to their organization's success. Invest in this Professional Certificate and take a significant step towards service desk communication mastery and career advancement.

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CourseDetails

• Service Desk Communication Fundamentals • Active Listening Skills • Effective Questioning Techniques
• Empathy and Emotional Intelligence in Service Desk Communication • Handling Difficult Situations
• Service Desk Communication Channels and Tools • Writing Clear and Concise Service Desk Messages
• Service Desk Communication Best Practices • Service Desk Communication Metrics and KPIs

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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EarnCareerCertificate

PROFESSIONAL CERTIFICATE IN SERVICE DESK COMMUNICATION MASTERY

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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