Certificate in Effective Verbal Skills: Assertive Communication

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The Certificate in Effective Verbal Skills: Assertive Communication is a comprehensive course designed to enhance learners' verbal communication abilities. This program emphasizes the importance of assertive communication, which is crucial in both personal and professional settings.

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In today's competitive job market, effective verbal skills are not just desirable but essential for career advancement. This course equips learners with the tools to express their thoughts, ideas, and feelings clearly and directly while still respecting others. It also teaches techniques to handle challenging conversations, negotiate successfully, and build strong relationships. By the end of this course, learners will have developed a robust set of verbal communication skills that can significantly improve their professional profile. They will be able to communicate their needs and wants more effectively, manage conflicts positively, and lead teams and projects more successfully. These skills are in high demand across all industries, making this course an excellent investment for anyone looking to boost their career prospects.

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โ€ข Understanding Verbal Communication: fundamentals and importance
โ€ข Assertive vs Aggressive vs Passive Communication Styles
โ€ข The Power of Active Listening in Assertive Communication
โ€ข Identifying and Expressing Needs and Wants Assertively
โ€ข Using "I" Statements and Avoiding "You" Statements
โ€ข Effective Conflict Resolution and Assertive Communication
โ€ข Building and Maintaining Healthy Relationships through Assertiveness
โ€ข Handling Objections and Criticism Assertively
โ€ข Body Language and Tone in Assertive Communication
โ€ข Overcoming Barriers to Effective Verbal Skills: Empathy and Assertiveness

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CERTIFICATE IN EFFECTIVE VERBAL SKILLS: ASSERTIVE COMMUNICATION
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London College of Foreign Trade (LCFT)
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05 May 2025
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