Professional Certificate in Reflective Listening: Active Engagement
-- ViewingNowThe Professional Certificate in Reflective Listening: Active Engagement is a vital course designed to enhance communication skills in the workplace. Reflective listening is a critical technique that promotes active engagement, fosters better understanding, and builds stronger relationships.
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โข Understanding Reflective Listening: Definitions & Importance
โข Active Engagement: Building Rapport & Displaying Empathy
โข Key Elements of Reflective Listening: Paraphrasing, Summarizing & Reflection
โข The Power of Silence: Pauses & Wait Time in Reflective Listening
โข Overcoming Barriers to Effective Reflective Listening
โข Reflective Listening in Practice: Real-World Scenarios & Role-Plays
โข Reflective Listening & Conflict Resolution: De-escalating Tense Situations
โข Reflective Listening in the Digital Age: Adapting Communication Skills for Virtual Settings
โข Assessing & Improving Reflective Listening Skills: Self-Assessment Tools & Feedback Techniques
โข Ethical Considerations in Reflective Listening: Boundaries, Cultural Sensitivity & Professionalism
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