Professional Certificate in Reflective Listening: Active Engagement

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The Professional Certificate in Reflective Listening: Active Engagement is a vital course designed to enhance communication skills in the workplace. Reflective listening is a critical technique that promotes active engagement, fosters better understanding, and builds stronger relationships.

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About this course

In today's fast-paced and diverse work environment, effective communication is essential for career advancement and success. This course equips learners with the necessary skills to become better listeners, improve collaboration, and manage conflicts effectively. The industry demand for reflective listening skills is high, with many employers recognizing the value of active engagement and effective communication in the workplace. By completing this course, learners will gain a competitive edge, improve their professional image, and increase their chances of career advancement. The Professional Certificate in Reflective Listening: Active Engagement is an investment in your career that will pay off in the form of improved communication, better relationships, and greater success in your chosen field.

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Course Details

• Understanding Reflective Listening: Definitions & Importance
• Active Engagement: Building Rapport & Displaying Empathy
• Key Elements of Reflective Listening: Paraphrasing, Summarizing & Reflection
• The Power of Silence: Pauses & Wait Time in Reflective Listening
• Overcoming Barriers to Effective Reflective Listening
• Reflective Listening in Practice: Real-World Scenarios & Role-Plays
• Reflective Listening & Conflict Resolution: De-escalating Tense Situations
• Reflective Listening in the Digital Age: Adapting Communication Skills for Virtual Settings
• Assessing & Improving Reflective Listening Skills: Self-Assessment Tools & Feedback Techniques
• Ethical Considerations in Reflective Listening: Boundaries, Cultural Sensitivity & Professionalism

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN REFLECTIVE LISTENING: ACTIVE ENGAGEMENT
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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