Global Certificate in CRM for Trailblazers

Name: Global Certificate in CRM for Trailblazers
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Global Certificate in CRM for Trailblazers: a comprehensive course designed to meet the growing industry demand for CRM expertise. This certificate program empowers learners with essential skills for career advancement by teaching them how to manage customer relationships, leverage data-driven insights, and optimize business processes using Salesforce CRM.

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AboutThisCourse

The course curriculum covers best practices in sales, service, marketing, and analytics, equipping students to drive innovation and growth in today's digital economy. By earning this certification, learners demonstrate a deep understanding of CRM strategies and Salesforce platform capabilities, making them highly valuable to employers worldwide.

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CourseDetails

• CRM Fundamentals: Understanding CRM, its benefits, and key features. Exploring CRM deployment models and selecting the right one for your business.
• Salesforce CRM Overview: Introducing Salesforce CRM, its architecture, and core functionalities. Understanding Salesforce CRM setup, customization, and administration.
• Customer Relationship Management Strategy: Developing a CRM strategy that aligns with your business goals. Identifying key performance indicators (KPIs) and success metrics.
• Salesforce CRM Customization: Customizing Salesforce CRM to meet your business needs. Building custom objects, fields, and page layouts. Implementing validation rules and workflow automation.
• Data Management in Salesforce CRM: Managing data quality, security, and compliance. Implementing data migration, backup, and recovery strategies.
• Salesforce CRM Integration: Integrating Salesforce CRM with other business systems. Exploring Salesforce APIs, third-party integrations, and custom integrations.
• Salesforce CRM Reporting and Analytics: Building custom reports, dashboards, and analytics in Salesforce CRM. Analyzing sales, marketing, and service performance metrics.
• Salesforce CRM Mobile: Using Salesforce CRM mobile app for sales, marketing, and service. Configuring mobile access, customizing mobile layouts, and offline access.
• Salesforce CRM User Adoption: Driving user adoption and engagement. Building custom training programs, user guides, and support resources.

CareerPath

The Global Certificate in CRM for Trailblazers is designed to provide professionals with a comprehensive understanding of CRM concepts, Salesforce platform expertise, and in-demand skills to succeed in the ever-evolving job market. This section highlights the demand for various CRM-related roles in the UK through a 3D pie chart. The chart showcases the percentage distribution of job market trends for CRM professionals, providing a visual representation of the demand for roles such as Salesforce CRM Administrator, CRM Developer, CRM Consultant, CRM Marketing Specialist, and CRM Sales Specialist. To create the 3D pie chart, we used Google Charts, a powerful data visualization library. The chart features a transparent background and individual slices coloured distinctly to represent each CRM role. This visual aid helps potential learners and employers identify the most sought-after CRM-related positions in the UK. By presenting this information through an engaging and interactive 3D pie chart, we hope to provide valuable insights into CRM job market trends and assist professionals in making informed decisions regarding their career paths.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CRM FOR TRAILBLAZERS

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London College of Foreign Trade (LCFT)

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05 May 2025

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