Global Certificate in CRM for Trailblazers
-- ViewingNowGlobal Certificate in CRM for Trailblazers: a comprehensive course designed to meet the growing industry demand for CRM expertise. This certificate program empowers learners with essential skills for career advancement by teaching them how to manage customer relationships, leverage data-driven insights, and optimize business processes using Salesforce CRM.
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GBP £ 140
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โข CRM Fundamentals: Understanding CRM, its benefits, and key features. Exploring CRM deployment models and selecting the right one for your business.
โข Salesforce CRM Overview: Introducing Salesforce CRM, its architecture, and core functionalities. Understanding Salesforce CRM setup, customization, and administration.
โข Customer Relationship Management Strategy: Developing a CRM strategy that aligns with your business goals. Identifying key performance indicators (KPIs) and success metrics.
โข Salesforce CRM Customization: Customizing Salesforce CRM to meet your business needs. Building custom objects, fields, and page layouts. Implementing validation rules and workflow automation.
โข Data Management in Salesforce CRM: Managing data quality, security, and compliance. Implementing data migration, backup, and recovery strategies.
โข Salesforce CRM Integration: Integrating Salesforce CRM with other business systems. Exploring Salesforce APIs, third-party integrations, and custom integrations.
โข Salesforce CRM Reporting and Analytics: Building custom reports, dashboards, and analytics in Salesforce CRM. Analyzing sales, marketing, and service performance metrics.
โข Salesforce CRM Mobile: Using Salesforce CRM mobile app for sales, marketing, and service. Configuring mobile access, customizing mobile layouts, and offline access.
โข Salesforce CRM User Adoption: Driving user adoption and engagement. Building custom training programs, user guides, and support resources.
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