Executive Development Programme in Strategic Customer-Centric Business Model Design

Name: Executive Development Programme in Strategic Customer-Centric Business Model Design
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The Executive Development Programme in Strategic Customer-Centric Business Model Design is a certificate course designed to empower professionals with the skills to create customer-centric business models. In today's competitive market, there is an increasing demand for experts who can design and implement customer-centric strategies that drive business growth and profitability.

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AboutThisCourse

This course is important for professionals seeking to advance their careers in business strategy, marketing, and customer experience management. It equips learners with essential skills in customer journey mapping, design thinking, and business model innovation. By the end of the course, learners will have the ability to design and implement customer-centric business models that drive growth, improve customer satisfaction, and create competitive advantage. With a customer-centric business model, organizations can increase customer loyalty, reduce churn, and improve their bottom line. This course is therefore essential for professionals who want to stay ahead of the curve in today's customer-driven market.

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CourseDetails

• Strategic Customer-Centric Business Model Design: An Overview
• Understanding Customer Segments and Needs
• Value Proposition Development in Customer-Centric Models
• Customer Relationship Management and Engagement
• Designing Customer Journey Maps for Business Model Innovation
• Metrics and Analytics for Customer-Centric Business Models
• Organizational Alignment for Customer-Centricity
• Implementing and Managing Change in Customer-Centric Transformation
• Continuous Improvement and Innovation in Customer-Centric Business Models

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BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN STRATEGIC CUSTOMER-CENTRIC BUSINESS MODEL DESIGN

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London College of Foreign Trade (LCFT)

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05 May 2025

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