Executive Development Programme in Strategic Customer-Centric Business Model Design

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The Executive Development Programme in Strategic Customer-Centric Business Model Design is a certificate course designed to empower professionals with the skills to create customer-centric business models. In today's competitive market, there is an increasing demand for experts who can design and implement customer-centric strategies that drive business growth and profitability.

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About this course

This course is important for professionals seeking to advance their careers in business strategy, marketing, and customer experience management. It equips learners with essential skills in customer journey mapping, design thinking, and business model innovation. By the end of the course, learners will have the ability to design and implement customer-centric business models that drive growth, improve customer satisfaction, and create competitive advantage. With a customer-centric business model, organizations can increase customer loyalty, reduce churn, and improve their bottom line. This course is therefore essential for professionals who want to stay ahead of the curve in today's customer-driven market.

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Course Details

• Strategic Customer-Centric Business Model Design: An Overview
• Understanding Customer Segments and Needs
• Value Proposition Development in Customer-Centric Models
• Customer Relationship Management and Engagement
• Designing Customer Journey Maps for Business Model Innovation
• Metrics and Analytics for Customer-Centric Business Models
• Organizational Alignment for Customer-Centricity
• Implementing and Managing Change in Customer-Centric Transformation
• Continuous Improvement and Innovation in Customer-Centric Business Models

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Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN STRATEGIC CUSTOMER-CENTRIC BUSINESS MODEL DESIGN
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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