Professional Certificate in Phone Support Communication

Name: Professional Certificate in Phone Support Communication
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The Professional Certificate in Phone Support Communication is a crucial course designed to enhance communication skills in a phone support setting. With the increasing demand for remote customer service roles, this certification provides learners with essential skills to excel in the industry.

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AboutThisCourse

The course covers vital topics such as active listening, effective speaking, and handling difficult customers. Learners will gain practical experience in problem-solving and de-escalation techniques, ensuring they can manage various customer service scenarios professionally. Upon completion, learners will be equipped with the necessary skills to deliver exceptional phone support, leading to improved customer satisfaction and loyalty. This certification not only validates learners' expertise in phone support communication but also significantly contributes to their career advancement in this growing field.

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CourseDetails

• Effective Phone Communication
• Active Listening Skills
• Clear and Concise Speech
• Handling Difficult Customers
• Problem Solving and Troubleshooting Techniques
• Professionalism and Etiquette in Phone Support
• Empathy and Emotional Intelligence
• Time Management and Multitasking
• Utilizing Phone Support Tools and Software
• Continuous Learning and Development in Phone Support

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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CourseStatus

CourseProvidesPractical

NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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EarnCareerCertificate

PROFESSIONAL CERTIFICATE IN PHONE SUPPORT COMMUNICATION

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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