Global Certificate in IT Support Service Desk Strategy

Name: Global Certificate in IT Support Service Desk Strategy
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The Global Certificate in IT Support Service Desk Strategy is a comprehensive course designed to empower IT professionals with the latest strategies and best practices in service desk management. This certification program highlights the importance of effective communication, problem-solving, and customer service in the IT support industry.

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AboutThisCourse

With the rapid growth of technology and businesses relying heavily on IT infrastructure, the demand for skilled service desk professionals has never been higher. This course provides learners with essential skills to advance their careers, including incident management, problem management, and service level management. By completing this course, learners will be able to demonstrate their expertise in IT support service desk strategy and increase their chances of career advancement. They will be equipped with the skills to lead and manage service desk teams, improve service delivery, and increase customer satisfaction. In summary, this course is essential for IT professionals looking to advance their careers in service desk management. It provides the latest strategies, best practices, and essential skills needed to succeed in this growing industry.

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CourseDetails

• IT Support Service Desk
• Service Desk Strategy and Objectives
• ITIL Framework for Service Desk
• Service Desk Metrics and Measurements
• Incident Management in Service Desk
• Problem Management in Service Desk
• Change Management for Service Desk
• Service Desk Customer Experience and Satisfaction
• Service Desk Tools and Technology
• Continual Improvement in Service Desk Strategy

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN IT SUPPORT SERVICE DESK STRATEGY

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London College of Foreign Trade (LCFT)

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05 May 2025

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