Global Certificate in IT Support Service Desk Strategy
-- ViewingNowThe Global Certificate in IT Support Service Desk Strategy is a comprehensive course designed to empower IT professionals with the latest strategies and best practices in service desk management. This certification program highlights the importance of effective communication, problem-solving, and customer service in the IT support industry.
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โข IT Support Service Desk
โข Service Desk Strategy and Objectives
โข ITIL Framework for Service Desk
โข Service Desk Metrics and Measurements
โข Incident Management in Service Desk
โข Problem Management in Service Desk
โข Change Management for Service Desk
โข Service Desk Customer Experience and Satisfaction
โข Service Desk Tools and Technology
โข Continual Improvement in Service Desk Strategy
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