Advanced Certificate in Union Grievance Handling Techniques Mastery

Name: Advanced Certificate in Union Grievance Handling Techniques Mastery
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The Advanced Certificate in Union Grievance Handling Techniques Mastery is a comprehensive course designed to equip learners with advanced skills in grievance handling, a critical process in labor relations. This certificate course emphasizes the importance of effective communication, negotiation, and problem-solving in addressing grievances, promoting a harmonious and productive work environment.

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AboutThisCourse

In an era where labor rights are increasingly recognized and protected, the demand for professionals skilled in union grievance handling is on the rise. This course provides learners with the essential skills and knowledge to navigate the complexities of grievance handling, making them valuable assets in any organization. By the end of this course, learners will have mastered the techniques for analyzing grievances, conducting investigations, and facilitating resolutions that are fair, legal, and respectful. They will also have gained a deep understanding of the legal and contractual frameworks governing grievance handling, enhancing their ability to handle grievances effectively and professionally. This course is a stepping stone for career advancement in human resources, labor relations, and related fields.

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CourseDetails

• Advanced Grievance Analysis: Understanding and interpreting complex grievances, identifying patterns, and determining the best course of action.
• Legal Framework for Union Grievance Handling: Reviewing key labor laws and regulations that impact grievance handling, including the National Labor Relations Act (NLRA) and collective bargaining agreements (CBAs).
• Effective Communication Strategies: Developing clear, persuasive, and empathetic communication skills to facilitate positive interactions with management, union members, and third-party stakeholders.
• Advanced Negotiation Techniques: Mastering the art of negotiation, including preparation, communication, and resolution strategies to effectively address grievances.
• Union Grievance Mediation: Understanding the role of mediation in resolving grievances, including selecting a mediator, preparing for mediation, and presenting a compelling case.
• Grievance Arbitration: Exploring the arbitration process, including selecting an arbitrator, preparing for arbitration, and presenting evidence.
• Investigative Techniques for Grievance Handling: Developing skills in conducting thorough investigations, gathering evidence, and interviewing witnesses.
• Performance Management and Grievances: Understanding the intersection between performance management and grievances, including addressing performance issues, documentation, and disciplinary action.
• Strategies for Dealing with Difficult Personalities: Mastering techniques for handling challenging individuals, including aggressive, passive-aggressive, and uncooperative personalities.
• Best Practices for Union Grievance Handling: Reviewing best practices, including record-keeping, documentation, and communication, to ensure effective grievance handling.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN UNION GRIEVANCE HANDLING TECHNIQUES MASTERY

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London College of Foreign Trade (LCFT)

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05 May 2025

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