Advanced Certificate in Union Grievance Handling Techniques Mastery
-- ViewingNowThe Advanced Certificate in Union Grievance Handling Techniques Mastery is a comprehensive course designed to equip learners with advanced skills in grievance handling, a critical process in labor relations. This certificate course emphasizes the importance of effective communication, negotiation, and problem-solving in addressing grievances, promoting a harmonious and productive work environment.
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⢠Advanced Grievance Analysis: Understanding and interpreting complex grievances, identifying patterns, and determining the best course of action.
⢠Legal Framework for Union Grievance Handling: Reviewing key labor laws and regulations that impact grievance handling, including the National Labor Relations Act (NLRA) and collective bargaining agreements (CBAs).
⢠Effective Communication Strategies: Developing clear, persuasive, and empathetic communication skills to facilitate positive interactions with management, union members, and third-party stakeholders.
⢠Advanced Negotiation Techniques: Mastering the art of negotiation, including preparation, communication, and resolution strategies to effectively address grievances.
⢠Union Grievance Mediation: Understanding the role of mediation in resolving grievances, including selecting a mediator, preparing for mediation, and presenting a compelling case.
⢠Grievance Arbitration: Exploring the arbitration process, including selecting an arbitrator, preparing for arbitration, and presenting evidence.
⢠Investigative Techniques for Grievance Handling: Developing skills in conducting thorough investigations, gathering evidence, and interviewing witnesses.
⢠Performance Management and Grievances: Understanding the intersection between performance management and grievances, including addressing performance issues, documentation, and disciplinary action.
⢠Strategies for Dealing with Difficult Personalities: Mastering techniques for handling challenging individuals, including aggressive, passive-aggressive, and uncooperative personalities.
⢠Best Practices for Union Grievance Handling: Reviewing best practices, including record-keeping, documentation, and communication, to ensure effective grievance handling.
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