Executive Development Programme in Communication Skills for E-commerce
-- ViewingNowThe Executive Development Programme in Communication Skills for E-commerce is a certificate course designed to enhance professional communication abilities in the thriving e-commerce industry. With the e-commerce sector booming, effective communication has become crucial for success.
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⢠Effective Communication in E-commerce: Understanding the importance of clear and concise communication in the e-commerce industry, including best practices for written and verbal communication. ⢠Email Etiquette: Learning the essentials of professional email communication, including formatting, tone, and common email etiquette faux pas to avoid. ⢠Cross-cultural Communication: Developing cultural awareness and effective communication strategies for working with diverse teams and customers in a global e-commerce market. ⢠Virtual Presentations: Mastering the art of delivering engaging and impactful virtual presentations, including tips for effective slide design, body language, and audience engagement. ⢠Social Media Communication: Understanding the nuances of communicating on various social media platforms, including best practices for brand voice, tone, and community management. ⢠Customer Service Communication: Learning the essentials of effective customer service communication, including strategies for de-escalating tense situations, active listening, and problem-solving. ⢠Negotiation Skills: Developing strong negotiation skills, including understanding the negotiation process, common negotiation tactics, and strategies for successful negotiation outcomes. ⢠Data Storytelling: Learning how to effectively communicate data insights and tell compelling stories to influence decision-making in the e-commerce industry.
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