Executive Development Programme in Communication Skills for E-commerce

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The Executive Development Programme in Communication Skills for E-commerce is a certificate course designed to enhance professional communication abilities in the thriving e-commerce industry. With the e-commerce sector booming, effective communication has become crucial for success.

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About this course

This programme emphasizes the importance of clear, concise, and engaging communication to foster customer relationships, streamline internal collaboration, and drive business growth. Participants learn essential skills in written, verbal, and visual communication, including negotiation, presentation, and storytelling techniques. By pursuing this course, learners demonstrate a commitment to professional development, setting themselves apart in a competitive job market. The course equips learners with the tools necessary to excel in their current roles and prepare for future leadership opportunities, ensuring they remain relevant and valuable in the ever-evolving e-commerce landscape.

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Course Details

Effective Communication in E-commerce: Understanding the importance of clear and concise communication in the e-commerce industry, including best practices for written and verbal communication. • Email Etiquette: Learning the essentials of professional email communication, including formatting, tone, and common email etiquette faux pas to avoid. • Cross-cultural Communication: Developing cultural awareness and effective communication strategies for working with diverse teams and customers in a global e-commerce market. • Virtual Presentations: Mastering the art of delivering engaging and impactful virtual presentations, including tips for effective slide design, body language, and audience engagement. • Social Media Communication: Understanding the nuances of communicating on various social media platforms, including best practices for brand voice, tone, and community management. • Customer Service Communication: Learning the essentials of effective customer service communication, including strategies for de-escalating tense situations, active listening, and problem-solving. • Negotiation Skills: Developing strong negotiation skills, including understanding the negotiation process, common negotiation tactics, and strategies for successful negotiation outcomes. • Data Storytelling: Learning how to effectively communicate data insights and tell compelling stories to influence decision-making in the e-commerce industry.

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Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN COMMUNICATION SKILLS FOR E-COMMERCE
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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