Professional Certificate in Customer-Centric Sales: Actionable Knowledge
-- ViewingNowThe Professional Certificate in Customer-Centric Sales: Actionable Knowledge is a comprehensive course designed to empower sales professionals with the skills necessary to thrive in today's customer-centric marketplace. This certificate course emphasizes the importance of understanding customer needs, building long-lasting relationships, and delivering value throughout the sales process.
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⢠Understanding Customer-Centric Sales: This unit will cover the basics of customer-centric sales and its importance in today's business landscape. It will also discuss the benefits of adopting a customer-centric approach in sales. ⢠Identifying Customer Needs: This unit will teach learners how to identify customer needs and preferences using various tools and techniques. It will also cover how to use customer insights to tailor sales strategies. ⢠Building Customer Relationships: This unit will focus on building and maintaining long-term customer relationships. It will cover topics such as effective communication, active listening, and relationship-building techniques. ⢠Product Knowledge and Consultative Selling: This unit will cover the importance of product knowledge in customer-centric sales and how to use it to provide consultative selling. It will also discuss how to match products with customer needs and preferences. ⢠Handling Customer Objections and Closing Sales: This unit will teach learners how to handle common customer objections and concerns. It will also cover best practices for closing sales and building customer loyalty. ⢠Sales Metrics and Performance Tracking: This unit will cover the key metrics used to measure sales performance in a customer-centric sales approach. It will also discuss how to track and analyze sales data to improve performance. ⢠Ethics and Compliance in Sales: This unit will cover the ethical and legal considerations in sales. It will discuss the importance of ethical selling and the consequences of unethical practices. ⢠Sales Strategies for a Diverse Customer Base: This unit will cover how to develop and implement sales strategies for a diverse customer base. It will discuss the importance of cultural competence and inclusivity in sales. ⢠Using Technology in Customer-Centric Sales: This unit will cover the role of technology in customer-centric sales. It will discuss various tools and platforms that can help sales professionals better understand and engage with customers.
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