Global Certificate in Business Customer Experience Optimization
-- ViewingNowThe Global Certificate in Business Customer Experience Optimization is a comprehensive course designed to meet the growing industry demand for professionals with expertise in customer experience management. This certificate program emphasizes the importance of delivering exceptional customer experiences to drive business growth and profitability.
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GBP £ 140
GBP £ 202
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โข Customer Experience (CX) Strategy & Design: developing a comprehensive CX strategy, designing customer journeys and touchpoints, understanding customer needs and pain points.
โข CX Metrics & Analytics: measuring and tracking CX performance, analyzing customer feedback, understanding CX metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
โข Voice of the Customer (VoC) Programs: collecting and analyzing customer feedback through various channels, using VoC insights to improve CX, engaging customers in the CX improvement process.
โข CX Technology & Tools: using technology to enhance customer experiences, selecting and implementing CX tools, integrating CX technology with other systems and platforms.
โข CX Culture & Leadership: fostering a customer-centric culture, aligning CX with business goals and objectives, leading and managing CX initiatives, creating a CX vision and mission.
โข CX Design Thinking: applying design thinking principles to CX, understanding customer needs and desires, prototyping and testing CX solutions, iterating and improving CX designs.
โข CX for Digital Channels: optimizing CX for digital channels, understanding digital customer behavior, designing digital customer journeys, measuring and tracking digital CX performance.
โข CX Legal & Compliance: ensuring CX initiatives comply with legal and regulatory requirements, understanding data privacy and security issues, managing customer data and permissions.
โข CX Innovation: staying up-to-date with CX trends and best practices, exploring new and emerging CX technologies, experimenting with new CX concepts and ideas.
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