Global Certificate in Service Desk Communication Skills for Efficiency
-- ViewingNowThe Global Certificate in Service Desk Communication Skills for Efficiency is a vital course designed to enhance communication abilities in service desk environments. This certification emphasizes the significance of effective communication in addressing customer queries, resolving issues, and ensuring overall satisfaction.
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โข Service Desk Fundamentals
โข Effective Communication Skills for Service Desk Professionals
โข Active Listening and Questioning Techniques for Service Desk Agents
โข Managing Customer Expectations and Building Trust
โข Problem Solving and Troubleshooting Skills for Service Desk Support
โข Service Desk Metrics and Key Performance Indicators
โข Multi-Channel Support and Omnichannel Engagement for Service Desk Operations
โข ITIL Foundation: Service Desk and Incident Management Concepts
โข Customer Service Best Practices for Service Desk Professionals
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