Global Certificate in Service Desk Communication Skills for Efficiency
-- viewing nowThe Global Certificate in Service Desk Communication Skills for Efficiency is a vital course designed to enhance communication abilities in service desk environments. This certification emphasizes the significance of effective communication in addressing customer queries, resolving issues, and ensuring overall satisfaction.
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Course Details
• Service Desk Fundamentals
• Effective Communication Skills for Service Desk Professionals
• Active Listening and Questioning Techniques for Service Desk Agents
• Managing Customer Expectations and Building Trust
• Problem Solving and Troubleshooting Skills for Service Desk Support
• Service Desk Metrics and Key Performance Indicators
• Multi-Channel Support and Omnichannel Engagement for Service Desk Operations
• ITIL Foundation: Service Desk and Incident Management Concepts
• Customer Service Best Practices for Service Desk Professionals
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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