Global Certificate in Service Desk Communication Skills for Efficiency

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The Global Certificate in Service Desk Communication Skills for Efficiency is a vital course designed to enhance communication abilities in service desk environments. This certification emphasizes the significance of effective communication in addressing customer queries, resolving issues, and ensuring overall satisfaction.

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About this course

With the increasing demand for efficient service desk professionals, this course is essential for those looking to advance their careers in the IT and customer service industries. It equips learners with necessary skills such as active listening, empathy, problem-solving, and clear communication, ensuring they can handle customer interactions with confidence and professionalism. Upon completion, learners will not only possess a globally recognized certificate but also the ability to provide exceptional customer service, handle high-pressure situations, and contribute significantly to their organization's success.

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Course Details

• Service Desk Fundamentals
• Effective Communication Skills for Service Desk Professionals
• Active Listening and Questioning Techniques for Service Desk Agents
• Managing Customer Expectations and Building Trust
• Problem Solving and Troubleshooting Skills for Service Desk Support
• Service Desk Metrics and Key Performance Indicators
• Multi-Channel Support and Omnichannel Engagement for Service Desk Operations
• ITIL Foundation: Service Desk and Incident Management Concepts
• Customer Service Best Practices for Service Desk Professionals

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
GLOBAL CERTIFICATE IN SERVICE DESK COMMUNICATION SKILLS FOR EFFICIENCY
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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