Professional Certificate in Tech Support Service Desk Training

-- viewing now

The Professional Certificate in Tech Support Service Desk Training course is essential for learners seeking to build a career in the rapidly growing tech support industry. This course covers the fundamentals of service desk support, teaching learners to handle and resolve technical issues, manage service desk tools, and communicate effectively with clients.

4.5
Based on 2,327 reviews

3,788+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

With the increasing demand for tech support professionals, this course provides learners with a competitive edge in the job market. Learners will develop essential skills in problem-solving, critical thinking, and customer service, making them highly valuable to employers. Upon completion of the course, learners will be equipped with the skills and knowledge necessary to excel in entry-level tech support roles, setting them on a path for career advancement in the industry.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

Introduction to Tech Support Service Desk: Understanding the role and responsibilities of a service desk, incident management, and service request fulfillment.
Communication and Interpersonal Skills: Effective communication with users, active listening, and empathy in a service desk environment.
ITIL Foundation: Overview of ITIL best practices, including incident management, problem management, and change enablement.
Service Desk Tools and Processes: Familiarization with service desk software, ticketing systems, and automation tools.
Technical Troubleshooting: Problem identification, root cause analysis, and resolution techniques for hardware, software, and network issues.
Customer Service and Escalation Management: Managing customer expectations, escalation procedures, and service level agreements.
Knowledge Management and Continual Improvement: Documenting and sharing knowledge, lessons learned, and continuous service improvement practices.
Security and Compliance: Understanding data privacy, security policies, and compliance requirements in a service desk environment.

Career Path

The **Professional Certificate in Tech Support Service Desk Training** is designed to equip individuals with essential skills for a successful career in tech support. The following roles represent the key job market trends, salary ranges, and skill demand in the UK. 1. **Level 1 Tech Support** - *25% of the Tech Support workforce* \ Level 1 Tech Support professionals handle initial-level issues, with a median salary ranging from £18,000 to £24,000. 2. **Level 2 Tech Support** - *35% of the Tech Support workforce* \ Level 2 Tech Support professionals resolve more complex issues, with a median salary ranging from £24,000 to £32,000. 3. **Helpdesk Manager** - *20% of the Tech Support workforce* \ Helpdesk Managers supervise service desk operations, with a median salary ranging from £32,000 to £45,000. 4. **Desktop Support** - *15% of the Tech Support workforce* \ Desktop Support professionals maintain computer hardware and software, with a median salary ranging from £20,000 to £30,000. 5. **Network Administrator** - *5% of the Tech Support workforce* \ Network Administrators manage and maintain network infrastructure, with a median salary ranging from £30,000 to £45,000. These roles and their respective market trends provide valuable insights for those looking to excel in a Tech Support Service Desk career path.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN TECH SUPPORT SERVICE DESK TRAINING
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment