Certificate in Persuasion for Customer Experience: Satisfaction Enhancement

-- ViewingNow

The Certificate in Persuasion for Customer Experience: Satisfaction Enhancement is a crucial course designed to empower professionals in the customer experience field. This program highlights the importance of persuasion skills in enhancing customer satisfaction, thereby driving business growth.

4٫5
Based on 6٬061 reviews

3٬360+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

حول هذه الدورة

In an era where customer experience is a key differentiator, the demand for professionals with persuasion skills is at an all-time high. This course equips learners with the essential skills to influence customer perceptions, promote loyalty, and foster long-term relationships. By combining theory with practical applications, this course enables learners to apply persuasive techniques in various customer interaction scenarios. As a result, learners will be better positioned to advance their careers in customer experience, marketing, sales, and related fields. Invest in this course to stand out in the competitive job market, increase your value to employers, and make a lasting impact on customer satisfaction and loyalty.

100% عبر الإنترنت

تعلم من أي مكان

شهادة قابلة للمشاركة

أضف إلى ملفك الشخصي على LinkedIn

شهران للإكمال

بمعدل 2-3 ساعات أسبوعياً

ابدأ في أي وقت

لا توجد فترة انتظار

تفاصيل الدورة

• Understanding Persuasion in Customer Experience: This unit will cover the basics of persuasion and its importance in enhancing customer experience and satisfaction.
• The Psychology of Persuasion: This unit will delve into the psychological principles that influence customer behavior and decision-making.
• Effective Communication for Customer Satisfaction: This unit will focus on the communication skills necessary to persuade customers and enhance their satisfaction.
• Building Trust and Credibility: This unit will discuss the role of trust and credibility in persuasion and how to establish them with customers.
• Handling Customer Objections and Complaints: This unit will cover strategies for handling customer objections and complaints in a way that enhances satisfaction.
• Persuasive Techniques for Upselling and Cross-Selling: This unit will teach persuasive techniques for encouraging customers to purchase additional products or services.
• Measuring Customer Satisfaction and Experience: This unit will cover methods for measuring customer satisfaction and experience, and how to use this data to improve persuasion techniques.
• Ethics in Persuasion: This unit will discuss the ethical considerations of persuasion in customer experience and satisfaction enhancement.
• Continuous Improvement in Persuasion: This unit will cover strategies for continuously improving persuasion techniques to enhance customer experience and satisfaction.

*Note that the above list is a suggestion and can be modified as per the course requirements.

*Each unit can be broken down into smaller modules as per the need and depth of the course.

*It's also important to include practical exercises, case studies, and assessments in each unit to help students apply the concepts they've learned.

المسار المهني

Roles in the **Certificate in Persuasion for Customer Experience: Satisfaction Enhancement** program are designed to boost job market trends, with a focus on enhancing customer satisfaction through persuasive communication. Some of these roles include: 1. **Customer Experience Specialist**: Professionals in this role are responsible for managing customer interactions and ensuring a positive experience for clients. The average salary in the UK is around £28,000 per year, and the demand for this skill is high. 2. **Sales Representative**: Sales reps use persuasive communication techniques to close deals and meet sales targets. The UK salary range is typically between £20,000 and £45,000 per year, depending on experience and industry. 3. **Customer Service Manager**: A customer service manager leads a team of customer service representatives and ensures they have the necessary tools and training to succeed. The average salary in the UK is around £35,000 per year. 4. **Marketing Specialist**: Marketers use persuasive communication strategies to promote products and services. The UK salary range is between £22,000 and £45,000 per year, depending on experience and industry. 5. **Human Resources Professional**: HR professionals use persuasion to attract and retain top talent, resolve conflicts, and develop employee training programs. The average salary in the UK is around £35,000 per year. By mastering persuasive communication techniques, professionals in these roles can increase their value to employers and enhance customer satisfaction. The **Certificate in Persuasion for Customer Experience: Satisfaction Enhancement** program helps learners develop these critical skills, making them more competitive in the job market.

متطلبات القبول

  • فهم أساسي للموضوع
  • إتقان اللغة الإنجليزية
  • الوصول إلى الكمبيوتر والإنترنت
  • مهارات كمبيوتر أساسية
  • الالتزام بإكمال الدورة

لا توجد مؤهلات رسمية مطلوبة مسبقاً. تم تصميم الدورة للسهولة.

حالة الدورة

توفر هذه الدورة معرفة ومهارات عملية للتطوير المهني. إنها:

  • غير معتمدة من هيئة معترف بها
  • غير منظمة من مؤسسة مخولة
  • مكملة للمؤهلات الرسمية

ستحصل على شهادة إكمال عند الانتهاء بنجاح من الدورة.

لماذا يختارنا الناس لمهنهم

جاري تحميل المراجعات...

الأسئلة المتكررة

ما الذي يجعل هذه الدورة فريدة مقارنة بالآخرين؟

▼

كم من الوقت يستغرق إكمال الدورة؟

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

متى يمكنني البدء في الدورة؟

▼

ما هو تنسيق الدورة ونهج التعلم؟

▼

رسوم الدورة

الأكثر شعبية
المسار السريع: GBP £140
أكمل في شهر واحد
مسار التعلم المتسارع
  • 3-4 ساعات في الأسبوع
  • تسليم الشهادة مبكراً
  • التسجيل مفتوح - ابدأ في أي وقت
Start Now
الوضع القياسي: GBP £90
أكمل في شهرين
وتيرة التعلم المرنة
  • 2-3 ساعات في الأسبوع
  • تسليم الشهادة العادي
  • التسجيل مفتوح - ابدأ في أي وقت
Start Now
ما هو مدرج في كلا الخطتين:
  • الوصول الكامل للدورة
  • الشهادة الرقمية
  • مواد الدورة
التسعير الشامل • لا توجد رسوم خفية أو تكاليف إضافية

احصل على معلومات الدورة

سنرسل لك معلومات مفصلة عن الدورة

ادفع كشركة

اطلب فاتورة لشركتك لدفع ثمن هذه الدورة.

ادفع بالفاتورة

احصل على شهادة مهنية

خلفية شهادة عينة
CERTIFICATE IN PERSUASION FOR CUSTOMER EXPERIENCE: SATISFACTION ENHANCEMENT
تم منحها إلى
اسم المتعلم
الذي أكمل برنامجاً في
London College of Foreign Trade (LCFT)
تم منحها في
05 May 2025
معرف البلوكتشين: s-1-a-2-m-3-p-4-l-5-e
أضف هذه الشهادة إلى ملفك الشخصي على LinkedIn أو سيرتك الذاتية أو CV. شاركها على وسائل التواصل الاجتماعي وفي مراجعة أدائك.
SSB Logo

4.8
تسجيل جديد
→ عرض الدورة