Global Certificate in Customer Experience Design: Satisfaction Strategies
-- ViewingNowThe Global Certificate in Customer Experience Design: Satisfaction Strategies is a comprehensive course that equips learners with essential skills for career advancement in the customer experience (CX) industry. This certificate course emphasizes the importance of CX design in today's business landscape, where customer satisfaction is critical for organizational success.
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โข Customer Experience (CX) Design Fundamentals: Understanding the key principles and concepts of customer experience design, including its importance in building customer loyalty and advocacy.
โข Customer Journey Mapping: Learning how to map the customer journey to identify pain points, opportunities for improvement, and moments of truth.
โข Design Thinking for CX: Applying design thinking principles to customer experience design, including empathy, ideation, and prototyping.
โข Voice of the Customer (VoC) Programs: Implementing VoC programs to gather customer feedback and insights, and using this information to inform CX design strategies.
โข Customer Experience Metrics and KPIs: Understanding the key metrics and KPIs used to measure customer satisfaction, loyalty, and advocacy, including the Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
โข Customer Experience Strategy Development: Developing a comprehensive CX strategy that aligns with business goals and objectives, and integrates CX design principles into the organization's culture and processes.
โข Customer Experience Technology and Tools: Exploring the technology and tools available to support CX design, including customer relationship management (CRM) systems, customer feedback platforms, and data analytics tools.
โข Change Management and CX Design: Managing change within the organization to support CX design initiatives, including stakeholder engagement, communication, and training.
โข Continuous Improvement in CX Design: Implementing a culture of continuous improvement in CX design, including regular feedback loops, testing, and iteration.
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