Global Certificate in Customer Experience Design: Satisfaction Strategies
-- viendo ahoraThe Global Certificate in Customer Experience Design: Satisfaction Strategies is a comprehensive course that equips learners with essential skills for career advancement in the customer experience (CX) industry. This certificate course emphasizes the importance of CX design in today's business landscape, where customer satisfaction is critical for organizational success.
2.035+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
Acerca de este curso
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
Sin período de espera
Detalles del Curso
• Customer Experience (CX) Design Fundamentals: Understanding the key principles and concepts of customer experience design, including its importance in building customer loyalty and advocacy.
• Customer Journey Mapping: Learning how to map the customer journey to identify pain points, opportunities for improvement, and moments of truth.
• Design Thinking for CX: Applying design thinking principles to customer experience design, including empathy, ideation, and prototyping.
• Voice of the Customer (VoC) Programs: Implementing VoC programs to gather customer feedback and insights, and using this information to inform CX design strategies.
• Customer Experience Metrics and KPIs: Understanding the key metrics and KPIs used to measure customer satisfaction, loyalty, and advocacy, including the Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
• Customer Experience Strategy Development: Developing a comprehensive CX strategy that aligns with business goals and objectives, and integrates CX design principles into the organization's culture and processes.
• Customer Experience Technology and Tools: Exploring the technology and tools available to support CX design, including customer relationship management (CRM) systems, customer feedback platforms, and data analytics tools.
• Change Management and CX Design: Managing change within the organization to support CX design initiatives, including stakeholder engagement, communication, and training.
• Continuous Improvement in CX Design: Implementing a culture of continuous improvement in CX design, including regular feedback loops, testing, and iteration.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
Por qué la gente nos elige para su carrera
Cargando reseñas...
Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
Obtener un certificado de carrera
