Global Certificate in Customer Journey Mapping: Connected Systems

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The Global Certificate in Customer Journey Mapping: Connected Systems is a comprehensive course that focuses on the essential skills needed to understand and optimize customer experiences. This course is vital in today's customer-centric world, where businesses prioritize customer satisfaction and loyalty.

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By learning how to map customer journeys, you'll be able to identify pain points, improve customer experience, and drive business growth. With the increasing demand for professionals who can create seamless customer experiences, this course provides an excellent opportunity for career advancement. You'll learn how to apply design thinking, use customer journey mapping tools, and collaborate with cross-functional teams to create connected systems that meet customer needs. By earning this globally recognized certificate, you'll demonstrate your commitment to customer experience excellence and differentiate yourself in the job market.

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โ€ข Customer Journey Mapping Fundamentals  
โ€ข Customer Experience
โ€ข Journey Map Visualization  
โ€ข Touchpoints and Channels  
โ€ข Connecting Data and Insights  
โ€ข Mapping the Digital Customer Journey  
โ€ข Customer Journey Analytics  
โ€ข Designing for Customer Experience  
โ€ข Implementing and Managing Customer Journey Maps  
โ€ข Continuous Improvement in Customer Journey Mapping  

่Œไธš้“่ทฏ

The Global Certificate in Customer Journey Mapping: Connected Systems offers various exciting career opportunities in the UK. This 3D pie chart highlights the job market trends, providing a clear picture of the percentage of roles available in this field. The primary roles include Customer Journey Analyst, CX Designer, CX Developer, CX Analytics Manager, and CX Strategy Consultant. Each role plays a crucial part in understanding and enhancing customer experiences in today's interconnected systems. The increasing demand for skilled professionals in these areas reflects the industry's recognition of the importance of customer journey mapping. By participating in this programme, you'll gain the knowledge and practical skills necessary to excel in these roles and take advantage of the growing opportunities in the UK market.

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GLOBAL CERTIFICATE IN CUSTOMER JOURNEY MAPPING: CONNECTED SYSTEMS
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London College of Foreign Trade (LCFT)
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05 May 2025
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