Executive Development Programme in Customer Assistance Management

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The Executive Development Programme in Customer Assistance Management is a certificate course designed to empower professionals with the necessary skills to excel in customer service leadership roles. This program emphasizes the importance of customer assistance management in today's experience-driven economy, where exceptional customer service is a key differentiator.

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With the growing demand for skilled customer assistance managers, this course offers a timely and relevant learning opportunity. It equips learners with essential skills in strategic planning, communication, problem-solving, and team management, enabling them to drive customer-centric initiatives and improve overall customer satisfaction. By completing this program, learners demonstrate their commitment to professional growth and position themselves as strong candidates for career advancement in various industries. The Executive Development Programme in Customer Assistance Management is an investment in both personal and organizational success.

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โ€ข Customer Assistance Management Fundamentals
โ€ข Understanding Customer Needs and Expectations
โ€ข Effective Communication and Interpersonal Skills
โ€ข Problem-Solving and Conflict Resolution Techniques
โ€ข Service Recovery and Crisis Management
โ€ข Leveraging Technology in Customer Assistance Management
โ€ข Building Customer Loyalty and Advocacy
โ€ข Measuring and Analyzing Customer Satisfaction Metrics
โ€ข Continuous Improvement and Innovation in Customer Service

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER ASSISTANCE MANAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London College of Foreign Trade (LCFT)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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