Executive Development Programme in Customer Assistance Management
-- ViewingNowThe Executive Development Programme in Customer Assistance Management is a certificate course designed to empower professionals with the necessary skills to excel in customer service leadership roles. This program emphasizes the importance of customer assistance management in today's experience-driven economy, where exceptional customer service is a key differentiator.
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โข Customer Assistance Management Fundamentals
โข Understanding Customer Needs and Expectations
โข Effective Communication and Interpersonal Skills
โข Problem-Solving and Conflict Resolution Techniques
โข Service Recovery and Crisis Management
โข Leveraging Technology in Customer Assistance Management
โข Building Customer Loyalty and Advocacy
โข Measuring and Analyzing Customer Satisfaction Metrics
โข Continuous Improvement and Innovation in Customer Service
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