Global Certificate in Retail Sales Psychology: Impactful Strategies
-- ViewingNowThe Global Certificate in Retail Sales Psychology: Impactful Strategies is a comprehensive course designed to equip learners with the essential skills needed to excel in retail sales. This course focuses on the psychology behind consumer behavior, helping learners understand what drives purchasing decisions and how to effectively influence them.
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โข Understanding Retail Sales Psychology: This unit will cover the basics of retail sales psychology, including the factors that influence consumer behavior and decision-making.
โข The Power of Body Language: In this unit, learners will explore the impact of body language on sales interactions and how to use it effectively to build rapport and close deals.
โข Building Rapport with Customers: This unit will focus on strategies for building rapport with customers, including active listening, asking open-ended questions, and showing empathy.
โข Product Knowledge and Storytelling: In this unit, learners will discover the importance of product knowledge and how to use storytelling techniques to create engaging and persuasive narratives around products.
โข Handling Objections and Closing Sales: This unit will cover common sales objections and strategies for overcoming them, as well as techniques for closing sales effectively.
โข The Role of Emotions in Sales: This unit will explore the role of emotions in sales interactions, including how to recognize and respond to customers' emotional states.
โข Cross-Selling and Upselling Techniques: In this unit, learners will discover the benefits of cross-selling and upselling and techniques for doing so effectively.
โข Creating a Positive Customer Experience: This unit will focus on strategies for creating a positive customer experience, including personalization, convenience, and follow-up.
โข The Impact of Retail Sales Psychology on Business Performance: The final unit will cover the impact of retail sales psychology on business performance, including metrics for measuring success and strategies for continuous improvement.
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