Global Certificate in Customer Satisfaction Metrics: Actionable Knowledge

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The Global Certificate in Customer Satisfaction Metrics is a crucial course for professionals seeking to master the art of measuring and improving customer satisfaction. This certificate program focuses on actionable knowledge, equipping learners with essential skills to enhance customer experiences, build loyalty, and drive business growth.

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AboutThisCourse

In today's customer-centric world, understanding customer satisfaction metrics has become a critical competency for various industries, including hospitality, retail, healthcare, and technology. This course covers key topics such as customer journey mapping, voice of the customer (VoC) programs, and Net Promoter Score (NPS) analysis. By completing this certificate program, learners will be able to design and implement effective customer satisfaction measurement strategies, analyze data to identify areas for improvement, and communicate insights to key stakeholders. These skills are highly sought after by employers and can significantly boost one's career advancement prospects.

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CourseDetails

• Customer Satisfaction Surveys: Design and Implementation
• Metrics for Customer Satisfaction: CSAT, NPS, and CES
• Analyzing Customer Satisfaction Data
• Customer Satisfaction and Business Performance: Correlation and Causation
• Improving Customer Satisfaction: Strategies and Best Practices
• Customer Experience Management: Maximizing Customer Satisfaction
• Voice of the Customer (VoC) Programs: Capturing Customer Feedback
• Customer Satisfaction Metrics for Different Industries
• Continuous Improvement: Using Customer Satisfaction Metrics to Drive Change
• Communicating Customer Satisfaction Metrics: Reporting and Dashboards

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN CUSTOMER SATISFACTION METRICS: ACTIONABLE KNOWLEDGE
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London College of Foreign Trade (LCFT)
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05 May 2025
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